2 Chesham Hotel is dedicated to safeguarding your privacy. Tulip Hotels Ltd and its affiliates, collectively referred to as “2 Chesham Hotel,” “we,” “our,” or “us,” are committed to ensuring the privacy of our guests.

As valued guests of 2 Chesham Hotel, providing you with an exceptional stay is our foremost priority, aiming to leave you eager to return. Your complete satisfaction, confidence in 2 Chesham Hotel, and your privacy are absolutely crucial to us.

Personal Data
The term “Personal data” encompasses any information collected and logged in a format that allows your personal identification, either directly (e.g., name) or indirectly (e.g., telephone number).

We may collect personal data about you at various interaction points, such as through this website, over the phone, in person, or via social media. This includes instances when you order a product or service on this website or make a reservation. Information about you is also automatically collected and stored whenever you access or use this website (please refer to our Cookie Policy for details).

The information collected may include details related to your stay, any purchases made, personal characteristics, passport number, travel history, payment information, guest preferences, and affiliations with groups.

We gather this information to enhance our ability to provide the best possible service to you, as well as to all our customers and guests.

You have the right to access the personal data held about you. If you wish to review a copy of the personal data we hold, please email us at [email protected].

Use of Personal Data
We collect your personal data for the following purposes:

1. Meeting our obligations to our customers.
2. Managing room reservations and accommodation requests: Creating and storing legal documents in compliance with accounting standards.
3. Enhancing our hotel service, including: processing your personal data in our customer marketing program to conduct marketing operations and gain a better understanding of your requirements and preferences, tailoring our products and services to better meet your needs, customising commercial offers and promotional messages, informing you about special offers and any new services at 2 Chesham Hotel.
4. Managing our relationship with customers before, during, and after your stay: conducting segmentation operations based on reservation history and customer travel preferences for targeted communications, predicting and anticipating future behaviours, understanding and managing the preferences of new or repeat customers, sending newsletters, promotions, hotel or service offers, managing requests to unsubscribe from newsletters, promotions, and satisfaction surveys, considering the right to object.
5. Securing and enhancing your use of 2 Chesham Hotel website, including improving navigation and implementing security and fraud prevention.
6. Complying with local legislation (for example, storing accounting documents).

Data Protection
In the collection and processing of your personal data, we commit to providing comprehensive information, disclosing the purpose, and identifying the recipients of the data.

Our collection and processing of your personal data are strictly aligned with the purposes outlined in this policy. We will only gather personal data that is essential for the specified data processing, ensuring that the information we hold is accurate and kept up-to-date through reasonable measures.

We retain your personal data for the duration required for processing in adherence to legal provisions. You have the right to access, modify, correct, or delete your personal data, and you can also express opposition to its use, particularly concerning the receipt of sales and marketing information. For assistance, please contact [email protected].

To safeguard your personal data from alteration, accidental or unlawful loss, unauthorised use, disclosure, or access, we implement reasonable technical and organisational measures.

For the purposes stated in this policy, we may share your personal data with third parties involved in payment processing, email services, and other essential business operations (such as commercial partners and/or service providers). Appropriate measures will be taken to ensure the security of data sharing or transfer.

Personal data with internal and external recipients under the following conditions:

1. To provide you with the best service, we may share your personal data and grant access to authorised personnel from 2 Chesham Hotel, including:
   • Hotel staff
   • Reservation staff using 2 Chesham Hotel reservation tools
   • IT departments
   • Commercial partners and marketing services, such as an email service provider
   • Medical services if applicable
   • Legal services if applicable
2. With service providers and partners: Your personal data may be shared with third parties to deliver necessary services and enhance your stay.
3. External service providers: This includes IT sub-contractors, banks, credit card issuers, external lawyers, dispatchers, and printers.

It is important to note that we will not use your personal information to facilitate contact by a third party.

International Transmission of Data
Your personal data may be transferred to internal or external recipients located in countries with varying levels of personal data protection. Tulip Hotels Ltd employs appropriate measures to ensure the secure transfer of your personal data to external recipients in countries with different privacy standards from those in the country where the data is originally collected. 2 Chesham Hotel is not accountable for any legal breaches outside the United Kingdom that may arise due to the storage or use of data as described above.

Marketing
We would like to provide you with information about products and services offered by Tulip Hotels Ltd that may be of interest to you. If you have given consent to receive marketing communications, you can opt out at any later date. You have the right to stop us from contacting you for marketing purposes at any time. If you no longer wish to receive marketing communications, please email [email protected] or click the unsubscribe link in the footer of any of our marketing emails.

Storage of Data
We will retain your information for the duration of your booking with us and as long as necessary for support-related reporting or accounting purposes. Additionally, we may hold onto some of your information beyond its immediate necessity to continue providing services to you.

Access and Modification
You have the right to access and modify your personal data collected by 2 Chesham Hotel, in accordance with applicable legal provisions. To facilitate confidentiality and personal data protection, we require proper identification for responding to your requests. If your personal data is inaccurate, incomplete, or outdated, please send the necessary amendments to [email protected]. We strive to respond to all requests promptly and in compliance with applicable laws.